Why Choose WSW Delivery?
WSW is a fourth-generation family-owned and operated business providing direct delivery of Poland Spring and Deer Park bottled water, along with a wide variety of consumer products, to residences and businesses throughout Atlantic, Cape May, Cumberland, Mercer, Monmouth and Ocean Counties in New Jersey. In addition to water, WSW can deliver many products you use daily direct to your door. We carry coffee (including Keurig products and k-cups), paper products, snack foods and laundry essentials, to name just a few.
How the Water Delivery Program Works
When we receive your order, you'll receive an email to confirm your order and preferred first delivery date. If we can not accommodate your preferred delivery date, we will follow up with a phone call to reschedule. Then every 15 business days we'll pick up the empty bottles and replace them with new ones. And you can always manage your deliveries and account online 24/7 or by calling our Personal Accounts Department.
Receiving Your First Delivery
You are only required to be home to receive a delivery if we are arriving to set up or pick up a water cooler at your home. You do not need to be at home to receive regular deliveries; you can simply leave your empty water bottles at a pre-arranged location and we will replace them with your new delivery. You'll also receive a printed water delivery schedule that will tell you exactly when you will receive your upcoming deliveries for the current year. You can access your up-to-date delivery schedule 24 hours a day, 7 days a week online at any time once you've created an account. You can view your bills, make changes to your delivery schedule such as adding extra deliveries or suspending a delivery if you're going to be away, and add other great products like our convenient personal-sized water bottles and our great selection of Snacks, Beverage, Household Products and Personal Care products.
How often will water be delivered to me?
We deliver bottled water to you every 15 business days. You can also schedule extra deliveries if you need additional water or other products by logging into your online account or calling our Personal Accounts Department.
What if I live in a secure building or gated community?
Please note on your order if you have any special delivery circumstances like this. Once you have completed your order, your route salesperson will contact you to confirm your order and review the specifics of the delivery location-including your building's or development's security situation. We currently deliver to many buildings and developments with different levels of security. There is a good chance that your route salesperson is familiar with the security issues involved in delivering to your location. In rare cases, security measures make it impossible for us to make deliveries. If this happens at your residence, we will cancel your account at no charge.
Do I have to be home to receive my water delivery?
You are only required to be home to receive a water delivery if we are arriving to set up or pick up a water cooler at your home. You do not need to be at home to receive regular deliveries. Just leave your empty water bottles at a pre-arranged location and we will replace them with your new delivery. We also make it convenient for you to manage your deliveries online, and we even send an email reminder to you to help you remember to leave your empty water bottles out for collection on your next delivery day.
Do I have to lift anything when my delivery arrives?
On your first delivery, your route salesperson will set up your water cooler and water bottle for you to ensure that it is working properly. She or he will also show you how to replace the bottle when it is empty. If you need help during one of your regularly scheduled deliveries and are home to receive your deliveries, your route representative will be happy to assist you with replacing an empty water bottle with a full one. Looking for smaller options? Consider our case plans.
What do I do with my empty bottles?
Every delivery, we'll pick up your empty bottles; just leave them at a prearranged location.
Can I change the number of water bottles I receive per delivery?
Absolutely. We know things change, that's why as a customer you can change your delivery at any time. We do require a minimum of 2 Five-Gallon bottles or 3 Cases of water per delivery in order.
Rescheduling, Adding, Skipping, or Suspending Deliveries
If you need to skip a delivery entirely, you will still be billed the normal delivery fee. If you need to reschedule a delivery, you may do so by contacting our Personal Accounts Department. Rescheduled deliveries may be subject to an additional fee. You may add product to any delivery, we only require at least 48 hours notice prior to your scheduled delivery to ensure that all additional products are available for your delivery date.
Are your bottles recyclable?
Yes, the cases of bottles are all recyclable. Furthermore, your 5-gallon containers are returnable, and will be washed, sanitized and re-used. These bottles are sanitized and recycled Poland Spring and Deer Parks' bottling plants, where they lead the industry in re-using 5-gallon bottles.
Do I need a water cooler?
By signing up for home delivery, you have the option of one of our premium-quality water coolers including our Room Temperature and Cold option at no charge! Already have a water cooler? No problem, you can continue to use your existing water cooler. Don't have room for a water cooler? You can choose one of our convenient case plans and receive On-the-go sizes that are ready for the fridge!
What is your bottle deposit policy?
We do not charge a deposit on any bottles delivered! However, at service termination any unreturned bottles will be billed at $10 apiece.
Are there any additional fees that I will need to pay?
There is no tax on water, however cooler rental fees are subject to state sales tax. We charge a $4.99 Delivery Fee per delivery. We will always clearly display any and all fees in the billing section of your online account.
How will you bill me?
We will bill you according to the payment method you establish when you sign up for your bottled delivery service. We will enroll your card in our Automatic Payment service and you will be billed within 48 hours of each delivery, in most cases.
Why should I drink spring water? How is it different from tap water?
Taste, for starters. Many people are turned off by the aftertaste that comes from some chlorinated tap water. Then there's the question of quality. Many now worry about the threat of lead, chemicals or microorganisms in some public water systems. Poland Spring and Deer Park are vigilant about selecting their spring sources; exacting about advanced filtration, bottling and packaging. They have to be-unlike public systems, our water is meant only for drinking. Convenience is another factor. You can't take your kitchen sink with you, but you can take the delicious, natural refreshment of spring water in an unbreakable, re-sealable user-friendly bottle-in a wide variety of shapes and sizes. That's why you see so many people toting bottled water wherever they go. Healthfulness, too. Recognizing that water is an important part of maintaining a healthy lifestyle, people are relying on bottled spring water not just for its great taste, high quality and convenience-but also for its role in helping them to achieve their personal health goals.
How long can unopened bottles of water be stored?
The U.S. Food and Drug Administration (FDA), which regulates the bottled water industry, does not require a shelf life for bottled water. Bottled water can be used indefinitely if stored properly, but we recommend no more than two years for non-carbonated water, and one year for sparkling water.
Where should I store the water?
Bottled water should be stored in a cool (i.e. room temperature), dry environment away from chemicals such as household cleaning products, solvents such as gasoline, paint thinners and other toxic or odorous materials, and away from direct sunlight. A partially consumed bottle should be capped when not being consumed.